ERRONEOUS/WRONG COMMANDS

Understanding LoadXtreme Safety Feature

System Behavior You Must Understand

Before sending any SMS command to LoadXtreme, it is always best to check for the following to ensure successful transaction:

• Command Format. Please follow the syntax or format prescribed for each Keyword or SMS Command. Common mistakes are on the use of space ( ) or slash (/) in the SMS Command.

• Command Information. Please always check for the accuracy of information such as ID Number, PIK, Cell Number and other information you are sending to the system. They should always follow the format prescribed for each of the information supplied. (e.g. date format should be MM-DD-YYYY, and ID number should always be 10 digits; 3 Invalid use of PIK's will temporarily block your account.

When you send a total of (3) three erroneous SMS commands in a day, LoadXtreme will 'black list' the mobile phone number in use. Any subsequent SMS command from the black listed mobile phone number will be ignored until the end of the day.

You may however, use a different mobile phone number or the online loading facility to access or continue using your LX account. Please call the Customer Relations Department to request immediate lifting of black listed phone numbers.