Understanding LoadXtreme Safety Feature
System Behavior You Must Understand
Processing of requests for OTA reload (or commonly called electronic loading) may at times encounter delay or failure due to congestion of telco services or communication time-out between the LoadXtreme system and telco OTA reloading facilities.
LoadXtreme will notify you of these instances and shall maintain your outstanding Load Wallet balance pending final confirmation by the telco OTA system. LoadXtreme always deducts the appropriate discounted amount from your Load Wallet balance for products successfully delivered to your customers even when confirmation received from telco arrives later than usual.
It is therefore advisable to charge your customers for ALL LoadXtreme retail transactions. You may always send another LX LOAD command if indeed your customer fails to receive the expected prepaid credits from the telco.
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